FAQ

HOW DO I CREATE AN ACCOUNT?

Click the "Sign-In" button. Then click "First time signing in to this site? Create a new account."

Or click here!

HOW DO I UPDATE MY FAMILY MEMBERS?

Sign-in then click the "Members" button. Once there click "Add Parent" or "Add Child" then fill in their information.

HOW DO I CHANGE MY PASSWORD?

On the sign-in page click the "Forgot Password" link to reset your password.

HOW DO I CANCEL MY ORDER?

Hit the "Contact Us" button and fill in your name and phone number. In the message section tell us which order you would like to cancel and we will handle it for you. 

HOW DO I UPDATE CONTACT INFORMATION?

Click the "Sign-In" button. On your account page, click the "My Profile" link. Make sure your name, email, home address, and phone number are up to date. Click the "Save" button. 

HOW DO I PAY MY ACCOUNT BALANCE?

Sign-in to your account. Click on the red "Balance Payment Due" button. This will take you to the checkout page where you can enter your credit card payment information. Click the "Place Order" button to finish. 

*Or if you choose you can pay in person at the Parks and Recreation office. Please call to make sure we are there before stopping by.